General Manager - Napili Surf Beach Resort
2.
6 Maui, HI Maui, HI Estimated:
$89.
6K - $113K a year Estimated:
$89.
6K - $113K a year 3 days ago 3 days ago 3 days ago Join Our Team.
Let's work together! Castle Resorts & Hotels is not only in the business of providing dream vacations, but we also provide dream jobs.
Whether you aspire to be a concierge on Maui or a banquet steward in Auckland, New Zealand, Castle offers you the chance to work for a hotel and resort condominium industry leader, in an environment that encourages growth.
The kind of job where you're constantly evolving, adapting, and taking on new challenges.
Competitive Benefits Package We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more! Positive Work Environment We encourage your long-term growth and development.
We'll give you the tools you need to be successful.
Innovative and Progressive We pride ourselves on our innovative approach in the marketplace.
Be part of a winning team Castle employees are passionate about what they do, and they do it better than anybody.
We believe we have the best staff in hospitality.
We think it's because our employees love where they work.
Success in service starts right here.
General Manager - Napili Surf Beach Resort Overall responsibility for management of the condominium / hotel property.
Responsible for owner relations and communications, guest services, safety and security of the owners, guests, and employees, overall cleanliness, maintenance and safety of the property, contract arrangements for operating supplies & equipment, services, and maintenance.
Must be results oriented, practice an involved, communicative leadership style of management, able to evaluate, plan, and direct to achieve goals and objectives, identify and solve problems through coordination and follow up.
Must utilize a participatory team approach, involving the employees and department heads.
Interfaces with other company disciplines including Accounting, Finance, General Counsel, Sales, Marketing, Reservations, Administration, and the AOAO Board of Directors.
Details:
Location:
Napili, Maui Education/Experience Required:
Bachelor's degree in Management or other related field of study preferred.
Specialized training or exposure to hotel, airline, and/or travel operations highly desired.
Experience:
Minimum seven (7) years hotel management experience.
Pay Rate Range:
$55,000K - $65,000K / year and housing on property in the manager's unit.
Human Resources Management Responsibilities Staff - Effectively lead the employees, department heads and supervisors through involved participation and effective communication.
Identify property challenges and opportunities and develop specific actions plans for follow up.
Evaluations - Assure employee performance appraisals and personal development plans are conducted annually to identify and communicate areas of acceptable or unacceptable performance.
Support - Evaluate and develop a plan, providing support to the department heads or supervisors to maintain performance standards.
Morale - By regularly communicating, coaching, teaching, and counseling, develop a high level of loyalty and support towards the company.
Salaries & Wages - Review all wage and salary increases assuring compliance with wage scales and compensation philosophies.
Hiring - Assure level of experience, knowledge and ability meets the job requirements of a department head or supervisor.
Identify and recruit talented individuals as the need arises.
Firing - The termination of employment of any employee must have prior written approval of the SVP of OPS.
Property Responsibilities Owner Arrivals - No owner or owner's personal guest shall be checked into their unit without the personal inspection of the General Manager.
An Owner Arrival Checklist will be utilized during the inspection, signed by the General Manager upon completion, with a copy attached to the owner's welcome letter which is place in their unit prior to arrival.
A copy of the Owner Arrival Checklist will be forwarded to the Executive Office, which will be tabulated and forwarded to the SVP of OPS.
Unit Inspections - To assure a high level of cleanliness, and that the unit is well maintained, the General Manager is required to walk the property and personally inspect a minimum of 2 (two) rooms per day to ensure that each room is inspected once per month.
A Unit Inspection Checklist will be utilized during the inspection, signed by the General Manager upon completion and forwarded to the housekeeping manager and/or maintenance supervisor for follow up and employee counseling.
These Unit Inspection Checklists will then be filed and available for review by the SVP of OPS during property visits.
Property Inspections - Conduct periodic property inspections with your management staff of the overall property, landscaping, pool and other amenities for general cleanliness and appearance.
Assure that written reports and/or work orders are prepared for corrective purposes.
Property Maintenance - Assure that a program is developed and adhered to in the upkeep of operating equipment, and that an ongoing preventive maintenance program is defined and implemented.
Property Improvement - Develop concepts and ideas to improve the property's appearance, operations, and any other management actions or changes that will improve the rental marketability of the resort.
Guest Service - Assure that guest service standards are implemented, reinforced, and measured to provide the best value and guest experience in order to achieve customer loyalty.
Policies & Procedures - Assure that all Castle Policies & Procedures are fully and equally implemented and enforced.
Risk Management Property Inspections - Conduct periodic property inspections with your management staff of the overall property, landscaping, pool and other amenities for potential health and safety hazards.
Assure that written reports and/or work orders are prepared for corrective purposes.
OSHA Compliance - Assure that all properties meet OSHA Requirements in employee safety, that all employees understands the use and importance of MSDS sheets & labels, and is fully trained on the use and handling of chemicals where applicable.
Safety Committee / Training - Establish a Safety Committee at each property to address owner, guest, and employee safety issues.
Employees should be properly trained to conduct their duties in a safe manner to reduce Workers Comp Claims.
Emergency Disaster Plans - Each property should have an updated Emergency Disaster Plan that outlines the policies & procedures used in the event of a natural disaster.
Financial Responsibilities Operating Budget - Participate in the preparation of the properties annual operating budget.
Assure achievement of the budget through effective cost analysis, identify unfavorable variances, and implement correct measures.
Forecasting & Planning - Assure compliance of staffing guidelines and operational expenses complies with budgetary guidelines through forecasting and planning.
Cost Controls - Review operating procedures and cost controls, assuring adherence through coaching, teaching, and when necessary, utilize corrective action policies.
Expense Approval - Review all operating expenses to assure that all purchase requests are in accordance with the operating budget.
Sales & Marketing Revenue Budget - Participate in the preparation of the properties annual top line projections.
Identify and communicate owner expectations and challenges to the sales & marketing team in developing each property's goals & objectives.
90-Day Forecast - Assure compliance of the 90-Day Forecast policy.
Optimize revenue opportunities through effective communication with inventory control and yield management.
Reservations - Review categories, property facilities, amenities, and other pertinent information to assure that the reservations staff is up-to-date with our product.
Assure that the property reservations department effectively communicates with the Central Reservations Office.
Marketing - Assist in ensuring the accuracy of property information in all marketing communication.
Owner Relations Owner Communication - Create and maintain an open avenue of communications with all Association Members, recognizing that they are the owners of the property.
Be as assistive as possible without making commitments that would, or may, require Board approval.
Must be highly visible on property to interact with ALL owners whether participating with our rental program or not.
Newsletters - Prepare General Manager's portion of the monthly Rental Newsletters and review newsletters for accuracy of information and promotion to Castle.
Rental Program Growth & Retention - Develop, implement, and measure an ongoing, aggressive internal growth and retention plan to increase the rental program inventory.
AOAO / Rental Board of Directors Relations Board Communication - Openly communicate concerns relating to management, operations, finance, personnel issues, and any other issues the Board should be aware of.
Be proactive in Board communications, detailing the status of Board requests, work in progress, and any other issues that may require their attention.
Annual Homeowner Meetings - Attend the Annual Homeowner Meetings and assist with the preparation of materials and execution of these meetings.
Board Meetings - Assist with the preparation of all materials necessary for the Board Meeting.
Assure that the material is distributed to each Board Member in sufficient time for the meeting and participate with the progress of outstanding business and property issues.
How to Apply:
If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to email protected .
.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Maui, HI Maui, HI Estimated:
$89.
6K - $113K a year Estimated:
$89.
6K - $113K a year 3 days ago 3 days ago 3 days ago Join Our Team.
Let's work together! Castle Resorts & Hotels is not only in the business of providing dream vacations, but we also provide dream jobs.
Whether you aspire to be a concierge on Maui or a banquet steward in Auckland, New Zealand, Castle offers you the chance to work for a hotel and resort condominium industry leader, in an environment that encourages growth.
The kind of job where you're constantly evolving, adapting, and taking on new challenges.
Competitive Benefits Package We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more! Positive Work Environment We encourage your long-term growth and development.
We'll give you the tools you need to be successful.
Innovative and Progressive We pride ourselves on our innovative approach in the marketplace.
Be part of a winning team Castle employees are passionate about what they do, and they do it better than anybody.
We believe we have the best staff in hospitality.
We think it's because our employees love where they work.
Success in service starts right here.
General Manager - Napili Surf Beach Resort Overall responsibility for management of the condominium / hotel property.
Responsible for owner relations and communications, guest services, safety and security of the owners, guests, and employees, overall cleanliness, maintenance and safety of the property, contract arrangements for operating supplies & equipment, services, and maintenance.
Must be results oriented, practice an involved, communicative leadership style of management, able to evaluate, plan, and direct to achieve goals and objectives, identify and solve problems through coordination and follow up.
Must utilize a participatory team approach, involving the employees and department heads.
Interfaces with other company disciplines including Accounting, Finance, General Counsel, Sales, Marketing, Reservations, Administration, and the AOAO Board of Directors.
Details:
Location:
Napili, Maui Education/Experience Required:
Bachelor's degree in Management or other related field of study preferred.
Specialized training or exposure to hotel, airline, and/or travel operations highly desired.
Experience:
Minimum seven (7) years hotel management experience.
Pay Rate Range:
$55,000K - $65,000K / year and housing on property in the manager's unit.
Human Resources Management Responsibilities Staff - Effectively lead the employees, department heads and supervisors through involved participation and effective communication.
Identify property challenges and opportunities and develop specific actions plans for follow up.
Evaluations - Assure employee performance appraisals and personal development plans are conducted annually to identify and communicate areas of acceptable or unacceptable performance.
Support - Evaluate and develop a plan, providing support to the department heads or supervisors to maintain performance standards.
Morale - By regularly communicating, coaching, teaching, and counseling, develop a high level of loyalty and support towards the company.
Salaries & Wages - Review all wage and salary increases assuring compliance with wage scales and compensation philosophies.
Hiring - Assure level of experience, knowledge and ability meets the job requirements of a department head or supervisor.
Identify and recruit talented individuals as the need arises.
Firing - The termination of employment of any employee must have prior written approval of the SVP of OPS.
Property Responsibilities Owner Arrivals - No owner or owner's personal guest shall be checked into their unit without the personal inspection of the General Manager.
An Owner Arrival Checklist will be utilized during the inspection, signed by the General Manager upon completion, with a copy attached to the owner's welcome letter which is place in their unit prior to arrival.
A copy of the Owner Arrival Checklist will be forwarded to the Executive Office, which will be tabulated and forwarded to the SVP of OPS.
Unit Inspections - To assure a high level of cleanliness, and that the unit is well maintained, the General Manager is required to walk the property and personally inspect a minimum of 2 (two) rooms per day to ensure that each room is inspected once per month.
A Unit Inspection Checklist will be utilized during the inspection, signed by the General Manager upon completion and forwarded to the housekeeping manager and/or maintenance supervisor for follow up and employee counseling.
These Unit Inspection Checklists will then be filed and available for review by the SVP of OPS during property visits.
Property Inspections - Conduct periodic property inspections with your management staff of the overall property, landscaping, pool and other amenities for general cleanliness and appearance.
Assure that written reports and/or work orders are prepared for corrective purposes.
Property Maintenance - Assure that a program is developed and adhered to in the upkeep of operating equipment, and that an ongoing preventive maintenance program is defined and implemented.
Property Improvement - Develop concepts and ideas to improve the property's appearance, operations, and any other management actions or changes that will improve the rental marketability of the resort.
Guest Service - Assure that guest service standards are implemented, reinforced, and measured to provide the best value and guest experience in order to achieve customer loyalty.
Policies & Procedures - Assure that all Castle Policies & Procedures are fully and equally implemented and enforced.
Risk Management Property Inspections - Conduct periodic property inspections with your management staff of the overall property, landscaping, pool and other amenities for potential health and safety hazards.
Assure that written reports and/or work orders are prepared for corrective purposes.
OSHA Compliance - Assure that all properties meet OSHA Requirements in employee safety, that all employees understands the use and importance of MSDS sheets & labels, and is fully trained on the use and handling of chemicals where applicable.
Safety Committee / Training - Establish a Safety Committee at each property to address owner, guest, and employee safety issues.
Employees should be properly trained to conduct their duties in a safe manner to reduce Workers Comp Claims.
Emergency Disaster Plans - Each property should have an updated Emergency Disaster Plan that outlines the policies & procedures used in the event of a natural disaster.
Financial Responsibilities Operating Budget - Participate in the preparation of the properties annual operating budget.
Assure achievement of the budget through effective cost analysis, identify unfavorable variances, and implement correct measures.
Forecasting & Planning - Assure compliance of staffing guidelines and operational expenses complies with budgetary guidelines through forecasting and planning.
Cost Controls - Review operating procedures and cost controls, assuring adherence through coaching, teaching, and when necessary, utilize corrective action policies.
Expense Approval - Review all operating expenses to assure that all purchase requests are in accordance with the operating budget.
Sales & Marketing Revenue Budget - Participate in the preparation of the properties annual top line projections.
Identify and communicate owner expectations and challenges to the sales & marketing team in developing each property's goals & objectives.
90-Day Forecast - Assure compliance of the 90-Day Forecast policy.
Optimize revenue opportunities through effective communication with inventory control and yield management.
Reservations - Review categories, property facilities, amenities, and other pertinent information to assure that the reservations staff is up-to-date with our product.
Assure that the property reservations department effectively communicates with the Central Reservations Office.
Marketing - Assist in ensuring the accuracy of property information in all marketing communication.
Owner Relations Owner Communication - Create and maintain an open avenue of communications with all Association Members, recognizing that they are the owners of the property.
Be as assistive as possible without making commitments that would, or may, require Board approval.
Must be highly visible on property to interact with ALL owners whether participating with our rental program or not.
Newsletters - Prepare General Manager's portion of the monthly Rental Newsletters and review newsletters for accuracy of information and promotion to Castle.
Rental Program Growth & Retention - Develop, implement, and measure an ongoing, aggressive internal growth and retention plan to increase the rental program inventory.
AOAO / Rental Board of Directors Relations Board Communication - Openly communicate concerns relating to management, operations, finance, personnel issues, and any other issues the Board should be aware of.
Be proactive in Board communications, detailing the status of Board requests, work in progress, and any other issues that may require their attention.
Annual Homeowner Meetings - Attend the Annual Homeowner Meetings and assist with the preparation of materials and execution of these meetings.
Board Meetings - Assist with the preparation of all materials necessary for the Board Meeting.
Assure that the material is distributed to each Board Member in sufficient time for the meeting and participate with the progress of outstanding business and property issues.
How to Apply:
If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to email protected .
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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